Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in saleable condition. Non stock or ‘made to measure’ products are non returnable and cannot be refunded, please ask before ordering. Some timber products will develop checks which are splits across the grain; this is perfectly natural as the timber dries and will not reduce the strength of the timber. As timber is a natural product it has the potential to move with the atmospheric conditions and we cannot be held responsible for this movement. In the very rare occasion where there is a proven manufacturing defect fox timbers’ liability shall in no circumstances exceed the price of the timber affected. fox timber shall not in any way be held responsible for any additional consequential costs or losses.